Joyce Kasapo Tembo is a Human Resource and Organizational Development expert with 10 years of demonstrated work experience in the telecommunication and manufacturing sectors. She is a Career coach, personal and business development specialist, who is specialized and is driven by a strong passion to help individuals and businesses master and achieve their fullest potential of growth and success in their brilliant zones. She is a branding expert, transformational speaker and trainer as well as graphic designer. She is an internationally certified Life coach, Neuro Linguistics Practitioner. Joyce is the CEO and Principal Consultant for Resourceful Mind Institute Ltd (RMI), a training and consulting company specialized in CV writing and interview skills, Career planning and development, Organizational development, Adult learning Techniques/methodologies, Talent Development, Staff recruitment, Talent Management, Performance Management, Developing of Organization Structures, Job Grading, Job Descriptions, Salary Structures, Conditions of Service, Disciplinary Codes, Human Resource Policies, and Standard Operating Procedures, Personal and Business Branding, Digital marketing , Customer service , Workshop Trainings, Corporate Team Building and Personal and business Development. She is the Director of Marketing and Communications for Flexylearn Disruption International Limited (www.flexylearn.com) an international education and training organization that delivers a wide range of short, medium and long–term free and paid courses and programmes certified by reputable global universities and knowledge-based organizations using a flexible approach. She is an Associate Ambassador for Zurich Elite Business School in Zambia and affiliate coach, mentor and trainer at Project Life Design Limited – PLD (www.projectlife.design) an organization that helps women and men to become captains of Industry and also helps limping businesses and organization for growth and success. She is the founder and president of Girl Goals Global Network (GGG), a Zambian based NGO whose vision is to build a space for young girls and women to thrive in their professions by providing effective mentorship, coaching, personal and professional development programs. She holds a Bachelor of Arts in Development Studies, a Master of Science in Marketing and a Master of Arts in Human Resource Management. ISO/IEC 270001:2013 Information Security Management Systems: Lead Implementer certification with British Standards Institution Training Academy, Career Enhancement Programme Online with Flexylearn Disruption International Limited, Self-Development and Practical personal development from Let’s Live Coaching Training Institute South Africa. She also has certification as Trainer of Trainer in Participatory Methodologies. Holistic certification of attendance in customer service and etiquette. Certificate in Planning, Monitoring and Evaluation from University of Zambia.